In his book, “Out of the Crisis”, quality guru, Dr. Edwards Deming shows 14 steps of changing management approaches to achieve significant performance improvements.
It’s always hard to initiate improvements in IT companies. There are far too many people with vested interests in the status quo. And when we talk about 14 steps, the initiative can be harder to implement than steering a glacier.
So this change has to be approached with certain radicalism.
Just like the big traffic reorder, called H day (Högertrafikomläggningen means “The right-hand traffic diversion”) in Sweden on 3 September 1967, to change to right-hand side driving.
Imagine if you will…
On 3 September, the authorities banned all non-essential traffic from the roads between 1:00 to 6:00am.
At 4:50am all vehicles came to a standstill and changed to the right-hand side of the road and stop again before being allowed to proceed at 05:00am.
And the changeover took place without any serious problem. I could say, it was smooth as a baby’s arse.
So, while the 14 points may look a bit intimidating, it can be done with similar dedication the Swedish authorities had to change the driving side.
And this is what we discuss this month’s brain-fryingly exciting episode of Tomicide Solutions, entitled, “How Deming’s 14 Points Apply to IT Business Development Departments Part 1“.