Archive for the ‘Lead Generation’ Category

15 Ways Marketing Can Support Your IT Sales Success

Monday, January 2nd, 2012

Just as suicide bombing has become popular in recent years to draw attention and cause horrific damage to both life and property, forced selling in the IT industry without due marketing has also gained popularity, based on the false notion that marketing is a waste of money, and the secret to higher sales is just hiring higher number of more aggressive salespeople who are willing to go through concrete walls to meet buyers.

But it has turned out to be a big belly flop, and as a result of that retarded approach, most IT companies are forced to compete on price as replaceable vendors. The status of the respected industrial authority, even if it’s ever existed, is dead and gone.

So, IT companies either carry on competing on price and duking it out in bidding wars, responding to RFPs, or pull their stubborn heads out of their arses, realise that times have changed and start changing with the times.

And this is what we discuss this month’s toe-curlingly exciting episode of Tomicide Solutions, entitled, 15 Ways Marketing Can Support Your Sales Success.

Hope you find it valuable.

Enjoy!

“How To Segment The Marketplace For Your IT Business

Friday, November 25th, 2011

Imagine a thoroughbred race horse that is locked up in a small stable.

The horse feels something is wrong but doesn’t know what. He wants to run in the fields, but his owner denies him the privilege. The owner, who knows nothing about horses, is frustrated because the horse is acting up by kicking the door or the walls of the stable.

Then on race day, after six months of confinement and lack of training, the owner brings the horse out for a race.

Of course, the horse loses, and the owner is now thinking about turning the horse into sausages.

Now, I don’t say that you should turn your bad clients into sausages or show negative feelings against inappropriate prospects. All I’m saying is that in all your dealings, favour prospects with “great client” potential and emotionlessly walk away from problematic prospects.

Note that it is your market that defines your branding, positioning, packaging, pricing and even the claims you make.

You must know your market’s size, growth rate, demographics, psychographics, technographics (technical sophistication: abacus vs. computers), needs, purchasing habits, and many other factors. Different companies segment their markets differently, but this segmentation method you’re about to read about applies to every industry.

There are two attributes to consider…

And this is what we discuss this month’s mind-menglingly splendid episode of Tomicide Solutions, entitled, “How To Segment The Marketplace For Your IT Business”.

Then come back here and voice your thoughts.

Enjoy!

17 Common Direct Mail Mistakes IT Companies Make Part 2

Wednesday, August 31st, 2011

Have ave you heard that in a desperate effort to win the Second World War, British scientists had come up with the brilliant idea of feeding Hitler with female hormones, so over time, he would have become docile and submissive just like his younger sister, Paula Wolf.

This great strategy, as explained in Professor Brian Ford’s book, “Secret Weapons: Technology, Science and the Race to Win World War II”, was that British spies would mix oestrogen into Moustache Dolfie’s meals, and slowly but surely he would “calm down”, so the Allies could reason with him.

The other piece of British warfare imbecility to win the war was by putting glue onto Nazi soldiers’ boots and sticking them to the ground.

So much fuss for nothing. Or as good ol’ Will wrote a few years ago, “Much Ado For Nothing”.

And the interesting thing is that this is happening in so many IT companies as well. They hire the big fancy advertising agencies to come up with new slogans, but nothing significant happens. Lots of smoke but no fire.

And this is what we discuss this month’s brain-fryingly exciting episode of Tomicide Solutions, entitled, 17 Common Direct Mail Mistakes IT Companies Make Part 2.

Enjoy your reading and share what you think.

17 Common Direct Mail Mistakes IT Companies Make Part 1

Wednesday, July 27th, 2011

Have you heard that every year 13 people are killed by vending machines? Yes, that’s correct. Machines fall on them and literally squeeze the living daylights out the poor bastards. It usually happens to people who raid vending machines and try to pry the goodies out of them.

By a mind-menglingly staggering coincidence, similar fate is waiting for IT marketing managers who try to pry too much out of their direct mail campaigns without doing the necessary preliminary work to prepare their campaigns for best performance.

They haphazardly put their packages together, and then equally haphazardly roll them out to their markets. And quite often, the highly anticipated marketing campaign performs a spectacular belly flop and falls flat on its arse.

After this little incident, campaigns are often abandoned to their fate, and die a slow and agonising death.

In this article we look at 15 ingredients that are often missing from direct mail campaigns and undermine their overall performance.

And this is what we discuss this month’s mortifyingly mesmerising episode of Tomicide Solutions, entitled, “17 Common Direct Mail Mistakes IT Companies Make Part 1”.

Three Practical Objections Against Cold-Calling To Sell Premium IT Solutions

Monday, June 27th, 2011

Believe it or not, Carl Lewis has undoubtedly been one of the greatest athletes in US sports history. During his career he won nine Olympic gold medals and eight World Championship gold medals. He became an athletic icon.

But this iconic status got somewhat shattered when, in 1987, he decided to get into music, and created the pop “masterpiece”, entitled “Break it Up”.

Rightly or wrongly many of his fans started ridiculing Carl for his musical act.

So, what does this event have to do with cold-calling?

Well, just as Carl’s brave act alienated him from lots of his fans, cold-calling alienates sellers from their target markets.

Today, in the age of suspicion and scepticism, buyers regard cold-calling, that is, calling them, a hanging offence, and I bet some of them are working hard on criminalising cold prospecting.

Buyers rightfully believe they have the right to buy whenever they are ready, not when sellers try to ram something down their throats.

And buyers raise massive walls, well, peddler fodders, to keep peddlers outside of their operations at a safe distance.

And what do sellers do?

Well, this is what we try to figure out this month’s brain-boilingly stupefying episode of Tomicide Solutions, entitled, Three Practical Objections Against Cold-Calling To Sell Premium IT Solutions.

Bait And Switch In Business Development

Monday, September 20th, 2010

Liu Shuling, the winner of a women’s half marathon in Shandong, China has been stripped of her title when she was discovered to have brought in a ringer, be Wang Xueqin, to run for her.

Initially Liu Shuling was the winner of the 2010 Yellow River Estuary International Marathon, but video footage later revealed, that it was Wang Xueqin who did the actual running.

The Chinese Athletics Association has banned both Wang and Liu for two years, and it seems further punishment is in store for them.

But this wasn’t a special case for Chinese long distance runners.

It turns out that Chinese students obtain extra credit for their college entry exams if they excel in sports. So, some “creative” students bribed 30 runners at the Xiamen International Marathon. The ringers did the running, carrying the students’ time-recording devices, while the students disappeared to perform less strenuous activities. Then the students would return to claim their extra credit.

But this kind of bait and switch goes way beyond the Great Wall of China where the communist government has developed corruption, deception and the “taking-the-world-for-a-moron” attitude into an art form.

It’s pretty common in business development too.

Just imagine this situation…

You don’t feel well, so you go to your family doctor. You phone the clinic and set the appointment.

And then, horror of horrors, instead of your familiar doctor, you meet… the clinic’s salesman. Someone you’ve never seen. Someone who started medical school 20 years ago, but couldn’t handle it and dropped out. Then he sold bibles and vacuum cleaners door-to-door, dabbled into multilevel marketing and sold used cars.

And now, having previous medical experience, he is the salesman at a medical clinic.

You protest that you’ve set your appointment to see your doctor, but to no avail. First you have to go through the salesman’s pitch.

So, you agree.

Then the salesman asks a couple of leading questions and then starts closing you on a pair hip replacement prosthetics.

Why that? Because it’s expensive enough, yet, it’s reasonably easy to sell, so the salesman can make hefty commission on each deal.

But there is a problem. The salesman doesn’t know anything about medicine and he doesn’t care about whether or not the solution solves the patient’s problem.

Never mind that. He can make good money, and that’s what matters.

The patient can complain later, but first he must be relieved of the burden of his heavy bank account.

Realistically, buyers want to see subject matter experts, and do their best to avoid salespeople. Thanks to the Internet, buyers know almost everything about what they want to buy. They need to meet experts who can diagnose buyers’ situations and then together they can develop solutions. And most salespeople can’t do that.

Yes, conventional wisdom says you need to have great sales skills. Maybe. But if you do a kick-arse diagnosis, then you don’t need sales skills. Buyers buy from you because you are the person who’s diagnosed their situations, and the market’s perception is that he who can succinctly summarise the problem can also provide the solution.

So, if it all comes down to diagnosis, I think a doctor is the best person to learn the trade from.

So, enter the stage Dr. George Huang, the developer of “Client Conversion Mastery: The Self-Guided Program for Using Paid Introductory Sessions”.

It’s a step-by-step diagnostic-based process for how to efficiently handle initial contacts with potential clients, qualify their suitability for working with you, and showcase your talents and abilities; ultimately, once you master the process, you’ll see a jump in your conversion rates.

And the sooner you start, the sooner you see the improvement.

So, if you have a hard time to go beyond the first meeting, George may well have a solution for you. So, go and check it out before the next opportunity knocks on your door.

Go to “Client Conversion Mastery: The Self-Guided Program for Using Paid Introductory Sessions”.

Tendering IT Contracts And Tendering Meat

Thursday, September 2nd, 2010

Just this morning while shaving, I was thinking about the word and the concept of “tendering”.

In the late 80s, when I was laying the foundations of my English vocabulary, I knew one meaning of tendering.

And that was to make something, like meat, tender.

Later I learnt the other meaning that relates to contracts.

My distant ancestors, Attila and his Huns used to tender meat under their saddles. They would salt raw meat to prevent it from spoiling, and then put pieces of meat under their saddles.

Then they would ride on the meat for a few days, and the riding action and the heat from the horse would make the meat tender. Then they would spice the meat and eat it.

And from this method has evolved the Steak Tartar, which is raw beef tenderloin with all sorts of raw ingredients. I usually eat it on toast made of artisan bread.

But there is another meaning of tendering, and that relates to contracts.

The process is basically the same.

Buyers issue their RFPs and unsuspecting sellers respond to them. This is the equivalent of putting the meat under the saddle.

Then buyers sit on the submitted proposals for weeks searching for the lowest bidder. This is the tenderisation process, the equivalent of riding on the meat.

And after a good ride, the Huns would pull out the meat strips, spice them and eat them. In the contract world, after a few weeks, buyers would call the lowest bidder to discuss “some details” before awarding the contract.

Our unsuspecting seller goes to the meeting, and the buyer starts “spicing” him to make sure the contract tastes great for the buyer.

This is where buyers pressurise the lowest bidder to drop his fees and prices by another 10-20% to win the contract. And when the seller drops the price to the desired level and hopes for the signatures, the buyers brings in the next spice: You get paid net 120 days.

And just because this is not enough, the buyer brings in yet another spice: And you do the work as per our instructions.

Now, Steak Tartar is the closest equivalent of under-saddle tendered meat, and when you have good tenderloin (I almost always use organic free-range veal), it tastes amazing.

But unlike tendering for food, which is a good process, tendering for contract is a nasty process, and I believe IT companies should avoid it like the plague.

In my experience, top-notch buyers don’t tender because they are seeking top-notch experts not merely fungible vendors. They also know that only fungible vendors respond to tenders. Respected experts don’t.

The tendering process is in place to replace fair play between buyers and sellers. Buyers try to create an environment where they can pay as little as possible and treat sellers like some kind of servants. It’s a master slaver relationship.

Anyone who’s worked with government bureaucrats knows this.

So, on one side of tendering, go for it and try the Steak Tartar, but do your best to avoid the other kind of tendering. Tender-based contract work.

The Three Sides Of High Leverage IT Business Development

Wednesday, May 26th, 2010

Greetings on Sally Ride Day (26 May),

Sally Ride Day honours the first American woman in space, Dr. Sally Ride. She pulled this off as a mission specialist aboard STS-7, the second flight of the Space Shuttle Challenger on June 18, 1983.

And now for something completely different…

Do you know that blond people have the most hair? While the average human head has 100,000 hair follicles, blondes average 146,000 follicles. With about 86,000 follicles, nature is the stingiest to readheads, although, based on various psychological research studies, they make up for their follical shortcomings in temper.

While this is a bombastically splendiferous fact, especially considering that I’m a blond. Physically I used to be, in spirit I still am. Does that count? But the comforting part is that when it comes to business development, we have only three major aspects of business development to deal with, not thousands.

Yet, sometimes even these three aspects are too much to work on, and many IT companies choose to simply increase their raw efforts and leave the other factors alone. It’s like the fertility clinic encouraging the eunuch to gobble down more Viagra in order to start a family.

And while the clinic makes good money on the Viagra, the poor bastard’s resilient Viagra-munching keeps producing pretty soft results. And the soft results remain, even if he decides to attend a few personal development seminars with some of the best motivational speakers.

Similarly, when IT companies’ main strategy to beef up their business development is merely doing more of the same in a more resilient fashion, the end result can be pretty nasty.

And this is what we discuss this month’s stupefyingly exhilarating episode of Tomicide Solutions, entitled, The Three Sides Of High Leverage Business Development.

Enjoy the article and then come back here to discuss your thoughts.

Setting Marketing Budget For Optimised Client Acquisition

Tuesday, March 23rd, 2010

Do you know that more people are allergic to cow’s milk than any to other food?

The reason why I mention this hair-raisingly (your hair not mine) interesting fact is that in many small and medium-sized IT companies’ executives seem to be more allergic to setting their marketing budgets than anything else. Actually there is only one topic they are more allergic to: Setting their fees and prices.

Therefore budget-setting becomes guesswork, and very often this guesswork creates pathetically small marketing budgets, which, in turn create pathetic bottom lines in the following year.

Many small and medium-sized IT companies invest only a mere 1-3% of their gross revenues in marketing.

Why so little?

Hell knows?

But they do.

And this is what we discuss this month’s brain-fryingly exciting episode of Tomicide Solutions, entitled, Setting Marketing Budget For Optimised Client Acquisition.

So, go and and read it. You may even learn something new, or at lest have a good laugh.

Eccolo Media’s New Report On Using White Papers In Business Development

Monday, November 2nd, 2009

Eccolo Media has just published a report on the validity of white papers in the business development cycle, entitled, Eccolo Media 2009 B2B Technology Collateral Survey Report.

Some of the main conclusions are that…

White papers are here to stay in B2B business development. 84% of decision-makers rate white papers as moderately or extremely influential in the decision-making process.

White papers are considered as the most viral form of the most viral collateral materials.

White papers  nicely differentiate respected experts from fungible vendors.

White paper consumption by decision-makers has increased from 68% in 2008 to 77% in 2009.

The larger a company the more likely its executives rely on white papers. I reckon, many owners of smaller operations are chronically busy, that is, lost beyond comprehension.

Audio and video white papers are becoming more and more popular too.

The quality of writing sets the perception of the white paper. Based on the writing, the white paper issuing company can be perceived either as a proverbial Miss. Universe beauty queen or a $20 hooker.

And this perception sets the tone of the ensuing communication between buyers and sellers. 51% of respondents believed that that high-quality writing is either very important or extremely influential.

So, grab your copy of Eccolo Media 2009 B2B Technology Collateral Survey Report, and read the details.